Magento Commerce

We have a specific design process and tools we use to help us along the way. Depending on what service your ordering the process changes a bit but the gist of its below. ;)

For Web Design Clients:

Once you give us the green light to book you into our calendar the following happens...

1. We create your 2 client accounts. 1 with freshbooks our payment system. And 1 with Basecamp our project system. You will receive email invites for each so you can gain access.
2. We send your retainer invoice to you. Depending on the size of your project this can be 1/2% down, 1/3% down or if your project is under $500.00 we bill for the total to begin. You will be able to sign into your payment account and pay you invoice right way. You will also be able to download and save a copy of your paid invoices for your tax purposes.
3. We will upload your design .docs to basecamp. This is essentially homework for you. I know, I know, homework? But these .docs are important tools we use through out the design process to gain a good insight to your structure and style preferences. We like to be informed so prepare yourself! ;)
4. We upload your design contract. The contract consist of our TOS and outlines every single thing your getting in the design package you chose. Packages are customizable so your contract will reflect that if we have customized your package. You can sign this and fax it back, scan in and upload to basecamp or snail mail it to us if your prefer.
5. Once we have the big three back, your retainer, your .doc homework, and your contract we can begin design. We normally start with branding and go from there. Each step we will upload mocks and proofs to your project for you to review. Remember with us you get UNLIMITED revisions until you sign off on a step. Also be prepared to receive communication almost every day at this point so we can gain approvals and ask needed questions. During this step we will have already installed your software so you can begin adding content to your site, this was no time is wasted.
6. Once your approve and sign off on all the mocks we will bill for the remaining payment. Once that's taken care of we take your site live! That's it!

Other Notes: We split the total cost into 3 payments normally for large ecommerce web design projects. The first 1/3rd when your book your design date. The second 1/3rd when we start on your design mocks (on your design date). And the final 1/3rd after you approve your mocks before we take your site live. For informational,blog and squarespace web design projects we split the total cost into 2 equal payments. The first 1/2 when we book your design date and the second 1/2 after you approve your mocks before we take your site live.

For Logo Design Clients:

Once you give us the green light to book you into our calendar the following happens...

1. We create your 2 client accounts. 1 with freshbooks our payment system. And 1 with Basecamp our project system. You will receive email invites for each so you can gain access.
2. We send your invoice to you. All logo design projects are billed for in full before design is to begin unless the total is $500.00 and over (in that case we bill in 2 payments, 50% down and %50 after approval). This is because we have to be able to send you mocks and proofs of the design that aren't watermarked so you can judge coloring and layout without anything disturbing the design. You will be able to sign into your payment account and pay you invoice right way. You will also be able to download and save a copy of your paid invoices for your tax purposes.
3. We will upload your design .docs to basecamp. This is essentially homework for you. I know, I know, homework? But these .docs are important tools we use through out the design process to gain a good insight to your style preferences.
4. Once we have payment and your .doc homework back we can begin design. We normally start with 3 choices and go from there. Each step we will upload mocks and proofs to your project for you to review. Remember with us you get UNLIMITED revisions until you sign off on a step. Also be prepared to receive communication almost every day at this point so we can gain approvals and ask needed questions.
5. Once your approve and sign off on all the mocks we will send you your logo in several file formats.

For Illustration Design Clients:

Once you give us the green light to book you into our calendar the following happens...

1. We create your 2 client accounts. 1 with freshbooks our payment system. And 1 with Basecamp our project system. You will receive email invites for each so you can gain access.
2.  We send your invoice to you. All illustration design projects are billed for in full before design is to begin unless the total is $500.00 and over (in that case we bill in 2 payments, 50% down and 50% after approval). This is because we have to be able to send you mocks and proofs of the design that aren't watermarked so you can judge coloring and layout without anything disturbing the design. You will be able to sign into your payment account and pay you invoice right way. You will also be able to download and save a copy of your paid invoices for your tax purposes.
3. We will upload your design .docs to basecamp. This is essentially homework for you. I know, I know, homework? But these .docs are important tools we use through out the design process to gain a good insight to your style preferences.
4. Once we have payment and your .doc homework back we can begin design. Each step we will upload mocks and proofs to your project for you to review. Remember with us you get UNLIMITED revisions until you sign off on a step. Also be prepared to receive communication almost every day at this point so we can gain approvals and ask needed questions.
5. Once your approve and sign off on all the mocks we will send you your illustration in several file formats.

For Print Design Clients:

Once you give us the green light to book you into our calendar the following happens...

1. We create your 2 client accounts. 1 with freshbooks our payment system. And 1 with Basecamp our project system. You will receive email invites for each so you can gain access.
2. We send your invoice to you. All print design projects are billed for in full before design is to begin unless the total is $500.00 and above (in that case we bill in 2 payments, 50% down and 50% after approval). This is because we have to be able to send you mocks and proofs of the design that aren't watermarked so you can judge coloring and layout without anything disturbing the design. You will be able to sign into your payment account and pay you invoice right way. You will also be able to download and save a copy of your paid invoices for your tax purposes.
3. We will upload your design .docs to basecamp. This is essentially homework for you. I know, I know, homework? But these .docs are important tools we use through out the design process to gain a good insight to your style preferences.
4. Once we have payment and your .doc homework back we can begin design. Each step we will upload mocks and proofs to your project for you to review. Remember with us you get UNLIMITED revisions until you sign off on a step. Also be prepared to receive communication almost every day at this point so we can gain approvals and ask needed questions.
5. Once your approve and sign off on all the mocks we will send you your print design in the requested print file formats.

Still have questions?

Don't hesitate to ask questions on anything your not sure about. Just contact us!